Refund policy
Return & Refund Policy
Thank you for shopping with Lookaz.ca. We are committed to delivering quality products and ensuring your satisfaction. Please read our Return and Refund Policy carefully before making a purchase.
Refund Eligibility
We offer refunds only under the following condition:
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Damaged During Delivery: If your item arrives damaged, you are eligible for a refund.
To qualify for a refund:
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You must notify us within 15 days of the delivery date.
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You must provide photo evidence of the damage, including packaging, to help us assess the issue.
How to Request a Refund
To initiate a refund request, please:
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Email us at Lookazofficial@outlook.com with:
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Your order number
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A brief description of the issue
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Clear photos showing the damage
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Our customer service team will review your request within 3-5 business days and respond with the next steps.
Non-Refundable Situations
We do not offer refunds or returns in the following cases:
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Change of mind after purchase
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Incorrect or incomplete delivery information provided by the customer
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Damage caused after delivery
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Requests made after 15 days of delivery
Return Shipping
In most cases, return shipping is not required for damaged items. If a return is necessary, we will provide instructions and cover any return shipping costs.
Contact Us
If you have any questions regarding this policy, please reach out to us at:
Lookazofficial@outlook.com